As of 2:12PM MST Amazon reported that this service was again fully operational for reads, meaning customers could now load SearchSpring's files without any issues. At 3:08PM MST Amazon stated that the service was fully operational, including the writing of files, which allows customers to update their SearchSpring settings and resolves any indexing issues experienced by our customers.
At this time we are still monitoring the recovery and do not expect to see any further issues. We will have a meeting to discuss this outage and how to prevent similar outages in the future. We will update you with our findings.